Let us help

Customer support

If your order:

  • does not arrive or gets lost on its way to you
  • arrives damaged
  • isn’t correct when it arrives
  • is returned to FemmePharma by USPS

Email [email protected] or call 1-833-336-7476, and we’ll sort it out right away.

Account

To log in to your account:
Select the Log In option in the top navigation of the site. From there, enter your username (or email address) and password to log in.

To make changes to your account:
Once you are logged in, click on My Account, where you will see a list of your current subscriptions. From there, you can edit the default shipping and billing address, as well as review and change current subscriptions. 

One-time orders cannot be canceled or edited from My Account. Email [email protected] or call 1-833-336-7476, and we’ll sort it out.

To change a subscription, find the subscription you wish to edit and click View. From there, you can suspend, reactivate, resubscribe, cancel, change payment information, or change the shipping address of the specific subscription.

Account security:
We take your privacy and account security as seriously as you do. We designed our services and data collection methods with your privacy in mind. We do not share or sell your information. For more detailed information, read our privacy policy.

Subscription

To make changes to your subscription:
Once you are logged in, click on My Account, where you will see a list of your current subscriptions. From there, you can edit the default shipping and billing address, as well as review and change current subscriptions. 

One-time orders cannot be canceled or edited from My Account. Email [email protected] or call 1-833-336-7476, and we’ll sort it out.

To change a subscription, find the subscription you wish to edit and click View. From there, you can either suspend, reactivate, resubscribe, cancel, change payment information, or change the shipping address of this specific subscription.

How a subscription works:
You have the option of subscribing to one or more boxes each month. You can also subscribe to one box every three months. The box contents depend on the products you choose. For example, the Mia Vita™ Personal Lubricant & Moisturizer comes 10 per box. You can log in and change your subscription or call us at 1-833-336-7476.

You can choose to receive products every month or every three months. For security reasons, we cannot change the frequency of your subscription. Instead, you can cancel your subscription and start a new one with the new frequency. 

Your subscription automatically renews each month or every three months, depending on the subscription frequency you choose.

To adjust the contents of your refill:
You must make changes to your subscription before the monthly due date. To adjust an order, log in and click on My Account, where you will see a list of your current subscriptions. From there, you can review and change your subscription.

To skip your refill:
To skip one or more refills, you must suspend your subscription before the monthly due date. You can log in to your account to see when your next subscription is due to ship out, and you will also get 2 reminder emails.

To suspend a subscription, go to My Account, where you can see a list of your subscriptions. Find the subscription you wish to edit and click View. From the subscription page, select Suspend. When you wish to continue receiving orders, you can reactivate that subscription. 

To cancel a subscription:
Log in and click on My Account, where you can see your subscription. Find the subscription you wish to edit and click View. From the subscription page, select Cancel.

One-time orders cannot be canceled or edited from My Account. Email [email protected] or call 1-833-336-7476, and we’ll sort it out.

Shipping

The basics:

  • Standard shipping via the US Postal Service (3-5 business days) is free for all orders
  • We do not offer overnight shipping..
  • We do not ship to P.O. boxes.
  • You do not have to be home to receive your order.
  • Orders placed during normal business hours (9AM to 5PM EST) will be fulfilled within 24 hours. Orders placed outside of business hours — over the weekend or holidays — will be fulfilled the following business day.
  • Once your order ships, you will receive a confirmation email with a USPS tracking number.
  • If you have issue with your shipment, please contact our customer support at 1-833-FEM-PHRM or email us at [email protected]

To update your shipping address:
Log in to your account and click on the Addresses tab. From there, click the Edit button to update your address.

Or, to edit the shipping address of a specific subscription, find the subscription you wish to edit and click View. From the Subscription page, select Change Address.

If your order or subscription has already been shipped to the wrong address: 
Email [email protected] or call 1-833-336-7476, and we’ll sort it out.

Billing

To update your billing address:
Log in to your account and click on the Addresses tab. From there, click the Edit button to update your address.

Policies

Cancellations:
You may cancel your subscription any time, free of charge. 

Satisfaction guarantee:
With our satisfaction guarantee you can try our products risk free. We hope you love them, but if you don’t, email [email protected] or call 1-833-336-7476 to request a refund.

Refunds and returns:
If you are not completely satisfied with our products, we will provide you with a full refund. We will process your refund within 3-5 business days and will be issued to the credit card with which you made payment. Send an email to [email protected] for further help.

Product FAQs

General Product FAQs

Can I make a one-time purchase?
Though we highly recommend you use our products regularly to achieve the best possible results, you can make a one-time purchase.

Can I try a sample of products?
We do not offer samples of our products. However, you can purchase a trial size with a satisfaction guarantee.

Where can I buy your products?   Do I need a prescription?

We sell Mia Vita™ Personal Lubricant & Moisturizer and Mia Vita™ Intimate Skin Moisturizer through our website.  They are not available in stores and you do not need a prescription to purchase them.

How should I store products?
All FemmePharma products should be stored at room temperature.

Do your products contain perfumes or dyes?
No. None of our products contain perfumes or dyes.

Do your products contain estrogen or hormones?
No. Our products are made without hormones.

What does it mean to be manufactured under GMP?
The Good Manufacturing Practice (GMP) standard ensures that products are consistently produced and controlled according to quality standards. It was established to minimize the risks involved in any pharmaceutical production that cannot be eliminated through testing the final product. GMP covers all aspects of production, from the starting materials, premises, and equipment to the training and personal hygiene of staff. Detailed written procedures are essential for each process that could affect the quality of the finished product. There must be systems to provide documented proof that correct procedures are consistently followed at each step in the manufacturing process every time a product is made.

Are your products safe to use with Estrogen or other hormone creams?

Yes, Mia Vita™ Personal Lubricant & Moisturizer and Mia Vita™ Intimate Skin Moisturizer are made without hormones and can be used with other hormone treatments.

What are the side effects?

We are not aware of any side effects.

What are the ingredients of your products?

Purified water, Hyaluronic acid, Vitamin E, glycerin, propylene glycol, hydroxyethylcellulose, sodium hyaluronate, hydrogen chloride, methylparaben

I have Sjogren’s syndrome, vaginal atrophy, and/or had a hysterectomy; can your products help me?

Yes, Mia Vita™ Personal Lubricant & Moisturizer and Mia Vita™ Intimate Skin Moisturizer are designed to help with these problems and you are not alone.

How long does it take before sex does become comfortable with Mia Vita™ Personal Lubricant & Moisturizer?

It varies from person to person, on how long you have had the problem and how committed you are to using moisturizers regularly on a daily basis – not just as a lubricant for sexual intercourse. We recommend daily use for at least the first 20 to 28 days.

What is the difference between your products and other products on the market?

Mia Vita™ Personal Lubricant & Moisturizer is FDA-cleared which means it has been scientifically evaluated by the most stringent scientific body in this country. Mia Vita™ Personal Lubricant & Moisturizer comes in a pre-filled applicator.

Mia Vita™ Personal Lubricant & Moisturizer and Mia Vita™ Intimate Skin Moisturizer are much more viscous and therefore much more likely to stay in place and not leak, drip, or get messy.

Because Mia Vita™ Personal Lubricant & Moisturizer and Mia Vita™ Intimate Skin Moisturizer are not sticky, greasy, or oily, they will not stain clothes.

Where can I talk to more people with the same concerns?

We have a closed group in Facebook. You can join. You do not have to go through this alone.

You can visit our page facebook.com/FemmePharma

Mia Vita™ Intimate Skin Moisturizer Product FAQs

**Consult a healthcare practitioner before use if you have had surgery of the vagina, vulva, or perineal region.

How often should I use Mia Vita™ Intimate Skin Moisturizer?
Every woman is different, with varying degrees of dryness. Some women use it twice a day. Others use it only occasionally. Regular use will provide the best relief, and we recommend using Mia Vita™ Intimate Skin Moisturizer daily for 30 days and then as often as you feel you need it. Your doctor may recommend a different schedule.

Is there a maximum number of times I can apply Mia Vita™ Intimate Skin Moisturizer in a 24-hour period?
No. Mia Vita™ Intimate Skin Moisturizer is for external use only. Apply it to the skin outside of the vagina and the vulvar tissue.

Can the Mia Vita™ Swab applicator be used more than once?
No. Each applicator is hygienically packaged for single use only.

Can I use Mia Vita™ Intimate Skin Moisturizer as a sexual lubricant?
No. But another of our products, Mia Vita™ Personal Lubricant & Moisturizer, can be used as both moisturizer and lubricant. Please see the differences below.

  • Vaginal moisturizers are intended to help with chronic symptoms of vaginal dryness. They are meant to be used daily to moisturize the vagina.
  • Intimate skin moisturizers are used on the outside of the vagina and on the labia to help with vaginal itching, burning, and irritation. 
  • Intimate skin moisturizers or vaginal moisturizers are not intended as aids for intercourse.
  • Lubricants are intended for use at the time of sexual activity. They are applied to the vaginal opening and to your partner to provide lubrication and reduce the pain associated with vaginal dryness and atrophy.

Can I use Mia Vita™ Personal Lubricant & Moisturizer as a sexual lubricant?
Yes. This product has been FDA cleared for internal vaginal use. It can, therefore, be used as both moisturizer and lubricant. This is not always true of other intimate skin moisturizers, and we recommend always checking the product label to ensure it is cleared for use as both. 

Can I use a vaginal moisturizer as birth control?
No. Moisturizers cannot prevent pregnancy.

Can I use a vaginal moisturizer to prevent the spread of STIs/STDs?
No. Moisturizers do not have any disease-preventing properties.

Can I use condoms with Mia Vita™ Personal Lubricant & Moisturizer and Mia Vita™ Intimate Skin Moisturizer?
Absolutely. Both products are compatible with natural rubber, latex, and polyisoprene condoms. However, they are not compatible with polyurethane condoms.

I lost the package instructions. Can I get a new one?
Yes, you can. Click a link below to download what you need.
Download Mia Vita™ Gel Intimate Skin Moisturizer IFU (PDF)
Download Mia Vita™ Swab Intimate Skin Moisturizer IFU (PDF)
Download Mia Vita™ Personal Lubricant & Moisturizer IFU (PDF)

Mia Vita™ Automatic Portable Bidet Product FAQs

What is a bidet?
A bidet is a water-based system for cleaning the perineal area and anus.

When do you use a bidet?
The bidet is used after urinating or defecating or any time you want to “freshen up”.

How should women use a bidet?
Women should follow the instructions for use and watch the video. See the link here.

Are bidets sanitary?
If they are properly cleaned after use they are sanitary. Consult our leaflet for cleaning instructions.

Should you share your bidet with others?
No.  The portable bidet is for personal care and should not be shared with others.

Should you pat dry after using a bidet?
It is ok to lightly pat dry with toilet tissue or a towel to remove the excess water.

Are there any health benefits for women of using a bidet?
Using a bidet to cleanse the vulva and area outside the vagina may help to prevent infections, irritation, and inflammation.

Should women use a bidet during their menstrual cycle?
Yes. Women can use it to clean the vulva, outside of the vagina, and in the perineal area.

Should women use a bidet after giving birth?
Women use bidets after giving birth for perineal care.  If you have a vaginal tearing or surgery please consult your OB/GYN or midwife before using the bidet.

How do you use bidets for pleasure?
Everyone is different; so try experimenting! Remember to ensure the water temperature and pressure is comfortable before use.

How do you clean a bidet?
Use soap and water to clean the bidet, rinse well until no soapy residue remains.  Remember to dry with a clean paper towel or clean cloth.

What is the difference between a portable bidet, and a bidet seat?
A portable bidet is designed for convenience and is not affixed to a toilet.  The portable bidet is handy for travel or it may be used in any bathroom in your home.  A bidet seat is affixed to a toilet.

I lost the package instructions for bidet. Can I get a new one?
Yes, you can. Click a link below to download what you need.
Download Mia Vita™ Automatic Portable Bidet IFU (PDF)

Mia Vita™ Hyaluronic Acid Supplement Product FAQs

What is hyaluronic acid?

Hyaluronic acid is a substance that occurs naturally in the skin, eyes, and joints. Its primary function is to retain moisture and act as a lubricant in the joints.

How much hyaluronic acid is in each capsule?

Each capsule contains 40mg of hyaluronic acid.

What are the ingredients in Mia Vita™ Hyaluronic Acid Supplement?

The H.A. supplement is vegetarian, gluten-free, and contains non-GMO ingredients:

  • Hyaluronic acid (sodium hyaluronate)
  • Sunflower lecithin
  • Salvia hispanica (seed) powder
  • Microcrystalline cellulose
  • Vegetable cellulose (capsule)
  • Vegetarian leucine.

How do I store Mia Vita™ Hyaluronic Acid Supplement?

Store in a cool, dry place. Keep out of reach of children.

Do I need to take Mia Vita™ Hyaluronic Acid Supplement with food?

You do not need to schedule taking the HA supplement with meals.

How often should I take the Mia Vita™ Hyaluronic Acid Supplement

It is recommended to take 1 capsule once or twice daily or as directed by your healthcare practitioner.

What are the benefits of taking an H.A supplement?

H.A supplements may help with aging signs of skin and joints. It nourishes and hydrates collagen.* H.A acts as a cushion and lubricant in the joints and other tissues.* H.A produces a long-lasting skin enhancement which may help make skin soft, smooth and elastic.*

Should I continue taking Mia Vita™ Hyaluronic Acid Supplement during pregnancy?

If pregnant or nursing, please consult your healthcare practitioner before taking this product.

Mia Vita™ Sleep Supplement Product FAQs

What are the ingredients in Mia Vita Sleep Supplement? 

The Sleep supplement is Vegetarian, non-GMO, gluten free and soy free. 

  • GABA (gamma-aminobutyric acid) 
  • Ashwagandha,  
  • L-theanine,  
  • Melatonin,  
  • Hypromellose (capsule), microcrystalline cellulose, vegetarian leucine.

How do I store Mia Vita Sleep Supplement? 

Store in a cool, dry place. Keep out of reach of children

Do I need to take Mia Vita Sleep Supplement with food? 

You do not need to schedule taking the Sleep supplement with meals. 

How often should I take the Mia VitaSleep Supplement?

It is recommended to take 2 capsules 1 hour before bed, or as directed by your healthcare practitioner.  

What are the benefits of taking a Sleep supplement? 

  • Ashwagandha promotes healthy levels of the stress hormone cortisol.* Ashwagandha is fast-working way to promote relaxation and sleep.*  
  • Melatonin can promote a deeper sleep, help you fall asleep faster and sleep for longer.*  
  • L-theanine helps the body make calming amino acids, which leads to deep muscle relaxation and improved quality sleep.* 
  • GABA assists in calming the nervous system, leading to reduced anxiety, better sleep, and less stress.  

*These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat , cure or prevent any disease.